Privacy Policy

Stepping Stones Federal Credit Union is owned by its members and run by a board of directors that the members elect. We are required by law to give you this privacy notice to explain how we collect, use, and safeguard your personal financial information. If you have any questions, please contact us at 302-298-3253.

We are committed to providing you with competitive products and services to meet your financial needs. The following privacy principles were established to maintain the security, integrity and confidentiality of your personal financial information:

The type of information we collect:
We routinely collect and retain the information we obtain from your account applications, transaction history (for deposits, loans credit cards, etc.,) and from consumer reports. This information helps us:

To establish and administer your accounts (Example: We ask for personally identifying information to protect your accounts from fraud.);
To satisfy certain regulatory requirements (Example: When you open an account that pays interest, we are required by the Internal Revenue Service to obtain your social security number);
Better understand you so that we may provide you with additional or improve products or services (Example: We require information concerning your credit history and your assets to determine if you qualify for loan approval).

We do not share the nonpublic personal information of our current or previous members and nonmember customers with affiliates or nonaffiliated third parties except as permitted or required by law. However, we may disclose all of the information we collect, as described above, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.

The information we collect about you and disclose as permitted or required by law typically includes information to process transactions on your behalf, conduct the operation of the credit union, follow your instructions, or protect the security of our financial records.

We disclose nonpublic personal information about our members and former members to companies that offer financial products and services, including insurance products and securities brokerage companies. We also disclose nonpublic information to other nonaffiliated third parties as permitted by law.

We partner only with businesses that follow strict confidentiality requirements. The businesses we select offer products designed to enhance our members’ economic well-being. Under no circumstances do we authorize those firms to charge a member’s account without their express consent. We do not sell member information to telemarketing firms.

Members that prefer that we not disclose nonpublic personal information about them to nonaffiliated third parties may opt out of these disclosures, and direct us not to make those disclosures to nonaffiliated third parties. To opt out, members may notify us in writing by mailing a request to 603 North Church Street, Wilmington, DE 19801.

How is this information protected?

Access to your personally identifiable financial information is limited/restricted to those employees with a specific business reason for utilizing this data, to provide products or services to you. Our employees are educated about the importance of maintaining confidentiality and member privacy. If necessary, we take appropriate disciplinary steps to enforce our employees’ responsibility to protect your very personal information.

In order to prevent unauthorized access to and safeguard your nonpublic personal information, we maintain security standards and procedures (physical, electronic and procedural safeguards) that conform with federal regulations and industry practices. These security standards and procedures are routinely tested to verify the integrity of our systems.

If you terminate your membership, we will not share information we have collected about you, except as permitted or required by law.